Frequently Asked Questions

Frequently Asked Questions

🖌️ Product Customization

Product and Technique Selection

Select the product and choose the customization technique: printing , sublimation , laser , UV , etc.

Text Customization

If you just want a simple title (e.g. laser), write what you want in the “Customizable Text” section.

Image Personalization

For more elaborate designs, upload your image in the “Upload Image” section.

Additional Observations

Leave a note for our team explaining how you envision the customization (e.g., center , side , small , large , corner ).

🎨 Approval and Production

After your submission:

  1. Our team will prepare the design and send it to the email address associated with your purchase. This step takes 1-2 business days .
  2. Confirm that the customization is exactly how you want it.
  3. After your approval, we begin production , which takes 3–5 business days .

🚚 Shipping and Pickup

When completing the purchase, the customer selects the delivery or collection method directly at the checkout.

Home Delivery

• The customer pays the shipping fee at checkout.

• You must wait for the delivery period informed by the carrier, which is not under our control.

In-Store Pickup

• When choosing to pick up at one of our stores, the item will be available within 1–2 business days after production is complete.

• There is no additional cost for in-store pickup.