Frequently Asked Questions
Frequently Asked Questions
🖌️ Product Customization
Product and Technique Selection
Select the product and choose the customization technique: printing , sublimation , laser , UV , etc.
Text Customization
If you just want a simple title (e.g. laser), write what you want in the “Customizable Text” section.
Image Personalization
For more elaborate designs, upload your image in the “Upload Image” section.
Additional Observations
Leave a note for our team explaining how you envision the customization (e.g., center , side , small , large , corner ).
🎨 Approval and Production
After your submission:
- Our team will prepare the design and send it to the email address associated with your purchase. This step takes 1-2 business days .
- Confirm that the customization is exactly how you want it.
- After your approval, we begin production , which takes 3–5 business days .
🚚 Shipping and Pickup
When completing the purchase, the customer selects the delivery or collection method directly at the checkout.
Home Delivery
• The customer pays the shipping fee at checkout.
• You must wait for the delivery period informed by the carrier, which is not under our control.
In-Store Pickup
• When choosing to pick up at one of our stores, the item will be available within 1–2 business days after production is complete.
• There is no additional cost for in-store pickup.